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SAP C_C4H56I_34 Exam Syllabus Topics:

Topic	Details
Topic 1	Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.
Topic 2	User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Topic 3	Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.
Topic 4	Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.
Topic 5	Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q14-Q19):

NEW QUESTION # 14
You have integrated Microsoft Teams with SAP Service Cloud Version 2.
Where can service agents start sharing workspaces for cases by clicking on the Share Workspace icon? Note: There are 2 correct answers to this question.

A. In the interaction log
B. In the case
C. In Agent Desktop
D. In the case worklist

Answer: B,C

NEW QUESTION # 15
You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be completed for each different country? Note: There are 2 correct answers to this question.

A. Maintain organizational units
B. Enable country/region
C. Maintain exchange rate
D. Select country theme

Answer: A,B

NEW QUESTION # 16
Which element can be used to restrict access to views?

A. Code list restrictions
B. Service levels
C. Business roles
D. Field extensions

Answer: C

NEW QUESTION # 17
You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

A. Make sure that each organizational unit can have only one function at a time.
B. Assign an employee to several organizational units.
C. Make sure an organizational node can only be set up with a replication process from the back end.
D. Use the Reporting Line function for selection.

Answer: B

NEW QUESTION # 18
What functionality can you use to grant user access to an SAP S/4HANA transaction in SAP Service Cloud Version 2 as an administrator? Note: There are 2 correct answers to this question.

A. Business flow
B. Configure the relevant action
C. Custom entity
D. Mashup

Answer: B,D

NEW QUESTION # 19
......

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High-quality SAP Exam C_C4H56I_34 Exercise offer you accurate Free Brain Dumps | SAP Certified Application Associate - SAP Service Cloud Version 2

SAP C_C4H56I_34 Exam Syllabus Topics:

SAP C_C4H56I_34 Free Brain Dumps - C_C4H56I_34 Real Braindumps

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q14-Q19):

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